Google review management & online reputation: protect your reputation, save time.
Monitor your online reviews, receive alerts and respond faster with AI. Competitive tracking with the Pro plan to understand your positioning.
- 7-day free trial
- No credit card
- Cancel anytime
Average rating
4.6
+0.2 / 30 days
Reviews, 30 days
18
To handle
2
● To handle
Alert · low rating
New 2★ review — Market Street Bistro
“Waited 40 minutes on Saturday lunchtime, a shame because the food was good.”
AI reply draft · to review
Hello, thank you for your feedback and we're sorry about the wait on Saturday. We're glad you enjoyed the food: we're reviewing how we organize weekend service…
- NewMartin Bakery
The sourdough is excellent and the welcome always lovely.
- NewElise Hair Studio
Great haircut, just a short wait on arrival.
- To handleMarket Street Bistro
Waited 40 minutes on Saturday lunchtime, a shame.
Illustrative preview — fictional businesses and reviews
Reactivity
Be notified as soon as a review matters and respond at the right time.
Quality
Generate AI response drafts, then personalize before publishing.
Competition
Daily benchmarking (FAST) + audit (FULL) to guide your actions.
How it works
From onboarding to responses, in minutes.
Connect your platforms, retrieve your reviews and set up a simple, traceable process.
Create an account
Sign up and invite your team.
Connect a location
Google Business Profile and other connectors.
Sync reviews
History + new reviews automatically.
Alert & respond
Alerts + AI responses (draft) + tracking.
Pricing
Two simple plans.
Price per location, designed for local businesses and multi-site networks. 7-day free trial, no credit card required.
Starter
€39 / month · per location
- • Review sync + history
- • Alerts: new review, bad rating, average rating drop
- • AI suggested responses (draft) + personalization
Pro
€79 / month · per location
- • Everything in Starter included
- • Daily FAST: 4 competitors
- • FULL: 8 competitors (1×/week)
Related guides
Practical resources on managing Google reviews.
GDPR and customer reviews: best practices for local businesses
Google reviews and GDPR: what personal data reviews contain, what never to write in a reply, and how to handle access, retention and customer requests.
Review management software: 8 criteria to choose the right one (checklist)
How to choose customer review management software: platforms covered, alerts, AI-assisted replies, teamwork, multi-location, competitor tracking, data and pricing. Checklist and questions to ask.
Google Maps competitor analysis: a simple 5-step method
How to analyze your local competitors on Google Maps: pick the right businesses, compare rating, review volume and pace, spot recurring themes and turn them into concrete actions.
FAQ
Frequently asked questions about Google review management
Customer review monitoring, CloutScore, online reputation: the essentials before you start.
How does Google review management work with CloutAlert?
Connect your Google Business Profile in a few clicks. CloutAlert syncs your customer reviews, alerts you to every new review and suggests an AI-written reply that you review and personalise before publishing.
What is Google review monitoring?
It is the continuous tracking of reviews posted on your listing: new reviews, low ratings, a drop in your average rating. CloutAlert gathers these signals in one dashboard and notifies you so you never miss an important review.
What is the CloutScore?
The CloutScore is a reputation score out of 100, recalculated every day. It combines your rating and review history, recent trend, perceived quality, responsiveness and your position against local competitors. It is included in the Pro plan, with priority signals and a monthly action plan.
Why does online reputation matter for a local business?
Customer reviews are often the first contact with your business: they influence the decision to visit and your visibility on Google Maps. Replying regularly and quickly shows you are listening and builds trust.
Are AI-generated replies published automatically?
No. AI replies are suggested as drafts: you always stay in control to review, edit and publish them.
How much does CloutAlert cost?
The Starter plan costs €39/month and the Pro plan (competitor tracking and CloutScore) €79/month, per location. Each additional location gets 10% off. Both plans include a 7-day free trial, no credit card required.