Online reputation & Google reviews guides
Resources to manage Google reviews, improve replies and keep a simple process.
GDPR and customer reviews: best practices for local businesses
Google reviews and GDPR: what personal data reviews contain, what never to write in a reply, and how to handle access, retention and customer requests.
Published on 2025-12-06
Review management software: 8 criteria to choose the right one (checklist)
How to choose customer review management software: platforms covered, alerts, AI-assisted replies, teamwork, multi-location, competitor tracking, data and pricing. Checklist and questions to ask.
Published on 2025-12-05
Google Maps competitor analysis: a simple 5-step method
How to analyze your local competitors on Google Maps: pick the right businesses, compare rating, review volume and pace, spot recurring themes and turn them into concrete actions.
Published on 2025-12-04
How to respond to Google reviews: method and reply examples
How to respond to Google reviews, whether positive, mixed or negative: where to reply in your Business Profile, the structure of a good reply, response times, mistakes to avoid and copy-ready templates for every situation.
Published on 2025-12-03
Get an alert for every new Google review: practical guide
How to be notified as soon as a Google review arrives: Google notifications, email, team chat, alert thresholds and a simple setup to respond fast without notification overload.
Published on 2025-12-02
How to use these guides
Each guide answers one specific question local businesses actually ask: how to reply to a review, how to be notified as soon as one arrives, how you compare to competitors, and what to do with your customers' personal data.
They are written to be applied directly: real examples, templates you can reuse, and the common mistakes to avoid. No general theory about online reputation.
If you manage several locations, start with the guide on alerts: it is the process that changes the most day to day.