Choosing customer review management software

Quick checklist

• Alerts (new review, low rating, average rating drop)
• Collaboration (assignment, roles, history)
• AI (drafts, tone, review/approval)
• Compliance (traceability, minimization)
• Integrations (Google Business Profile, others)
• Reporting (trends, multi‑location)

Questions to ask

• What is the review sync delay?
• Can a review be assigned to an owner?
• Are AI replies drafts (always editable)?

Useful links

• **Pricing**
• **Features**
• **Contact**