Replying to a Google review: examples

Principles

• Reply quickly (ideally within 24–48h)
• Stay factual and polite
• Personalize 1–2 details (name, context, specific feedback)

Examples — positive review

• Thanks for your feedback! We’re glad you enjoyed the team and the service. See you soon.
• Thank you! Happy the experience met your expectations — looking forward to welcoming you again.

Examples — neutral review

• Thanks for your feedback. We’ve noted your remarks and we’ll improve this point as soon as possible. Feel free to email us if you want to share details.
• Thank you. We take your comment seriously and will follow up if needed. Have a great day.

Examples — negative review

• Thanks for taking the time to write. Sorry about your experience. Could you email us at contact@cloutalert.com with the date/time so we can investigate?
• We’re sorry. We’ll review what happened and fix it. Please reach us at contact@cloutalert.com.

Useful links

• **Features**
• **How it works**
• **Contact**